Support for Organisations
Digital Governance & Assurance
ITSM Tool Selection and Implementation
Digital Governance & Assurance
- Digital governance setup and review
- Framework and standards alignment and certification support
- Audit and improvement
- Support for your Cyber and Resilience posture from good practice Service Management
Our approach is informed by a range of digital service frameworks including ITIL, IT4IT, DevOps and ISO standards.
Digital Service Optimisation
ITSM Tool Selection and Implementation
Digital Governance & Assurance
- Digital service review, troubleshooting and optimisation
- Maturity assessment
- Reorganisation support
- Improvement implementation
Our approach is holistic addressing the whole organisational context including finance, workforce, procurement, programme management etc. as well the digital services operational model itself.
ITSM Tool Selection and Implementation
ITSM Tool Selection and Implementation
- Market and tools intelligence
- ITSM tool selection and implementation
We are a partner for HaloITSM, providing implementation and optimisation support should this fit your requirements.
Digital Service Management Office
- Interim leadership
- Supplement existing management
- Review / Setup of Digital Service Management Office or Team
- Reorganisation
- Team development, training and professionalisation
- Skills and capabilities review
- Recruitment
Our approach is professional and human; we understand your team is the key to quality digital service delivery.
Digital Service Procurement & Bid Activity
- Procurement and bid team supplementation
- Digital Service Management SME
- Supplier Review and Selection
We'll work according to your budget, adapting our support to meet your procurement timelines.
Digital Supplier and Customer Relationship Management
- Digital supplier relationship optimisation
- Supplier management practice definition
- Supplier improvement management
- Customer Service improvement management
Our approach is pragmatic, collaborative, and outcome focused. We'll work with your supply chain to improve service to users and internal customers, reduce commercial and service risk, and mitigate the risk of dispute.
Partners:
Support for individuals…
Professional CV and digital career advice
Struggling to articulate your experience or progress? Unsure which career route to take? Having difficulty with a Service Management qualification or professional accreditation?
As Chartered IT professionals (CITP) with many years of team management experience in public and private sectors including recruitment, we can help you fulfill your potential. Book a free and confidential chat below.
Digital Manager Coaching and Support
With extensive digital management experience, we understand the pressures and issues managers face. Book a free chat, in complete confidence and chat through anything you need to.
Digital Leadership Support
With extensive experience supporting executive leaders and teams in Digital Service Management, we can support you privately to explore ideas away from the pressures of your organisation.
